Edit ModuleShow Tags

Erratic gizmos in the C-suite


Published:

My brother and I have a long history of buying "gizmos" for each other for birthdays and Christmas. As an example, last Christmas I bought him a remote control flying helicopter with plastic missiles so he could torment his wife and the cat while sitting on the couch drinking a glass of wine. He bought me a weather kit with remote sensing capability for wind, rain, temperature and barometric pressure. I think that it will tell me what's for dinner, but haven't figured out that feature yet.

Imagine my enthusiasm several weeks ago when I got my "birthday box." I opened it and realized that he had the upper hand this year because it contained a robotic vacuum cleaner. I was mesmerized for several hours, watching it buzz around the room - and it saved me 15 minutes of work! The best part, however, was the cats' reaction! I haven't seen pupils that big since my wife stumbled upon a rattlesnake! They tolerated it when it moved in a straight line, but the seeming erratic and unpredictable movements really shook them up.

I knew the robot had an algorithm built in and was actually using logic, but they hadn't read the user's manual so were clueless.

I often overhear people complain about how stupid senior management is in their company. Sometimes they're right, but too often management might take good strategic action but forget to pass out the user's manual. No one bothered to tell them why they were doing what they were doing. If I hadn't known my new robotic friend was a vacuum cleaner, I would've been puzzled as to its purpose as it zigged and zagged around the room.

People in organizations deserve to frequently hear the whys of your actions. I was in a board meeting the other day, and a topic came up that affected the field organization greatly. One member suggested that the field needed to hear more of the details and the whys of what was going to take place. Another member said, "We told them about it months ago," as if that should be good enough. This "take a pill" management style is far too prevalent.

A communications expert whom I spoke with recently said data showed that CEOs should talk about the vision or strategy of their organization once a week if they wanted people to really understand.

As you zig and zag your way to success, have you given your cats the user's manual? Are you seen as unpredictable, or do your people know where you're going?
{pagebreak:Page 1}

Edit Module
Todd Ordal

Todd Ordal is president of Applied Strategy®. Todd helps CEOs achieve better financial results, become more effective leaders and sleep easier at night. He is a former CEO and has led teams as large as 7,000. Todd is the author of Never Kick a Cow Chip On A Hot Day: Real Lessons for Real CEOs and Those Who Want To Be (Morgan James Publishing, 2016). Connect with Todd on LinkedIn, Twitter, call 303-527-0417 or email todd@toddordal.com.

Get more of our current issue | Subscribe to the magazine | Get our Free e-newsletter

Edit ModuleShow Tags

Archive »Related Articles

Five practical steps to surviving a security breach

Whether we want to admit it, the reality of a breach is imminent. And if we want to survive, we must start thinking about security differently. And that starts with understanding what’s going on in our network.

Why do I love this SUV?

If I were one of the other car makers, I would go get a 2017 Hyundai Santa Fe, show it to my designers and engineers, and tell them that we pretty much have to build something quite like this for 2018 or cede the SUV space.

Health care innovation at startup speed

The American health care system benefits when tech innovators with fresh ideas and a passion for speed are able to work hand-in-hand with physicians who bring real-world clinical experience and a focus on patient care.
Edit ModuleShow Tags

Thanks for contributing to our community-- please keep your comments in good taste and appropriate for our business professional readers.

Add your comment: