The Best Businesses That Get You From A to B
Best of Colorado's Transportation category winners and finalists in 2018
BEST AUTO REPAIR
Keller Bros., in Littleton, has been in the auto repair business for more than 35 years. During that time it has won several awards, including the Ethics in Business Award from the Colorado Ethics in Business Alliance. It was also a top finalist for the Better Business Bureau Torch Award. The staff tries to teach, not sell, so customers can make decisions about their cars, not get talked into certain services.
BEST AUTO DEALERSHIP
The secret to AutoNation's success is that the company takes care of its associates.
"We believe in them, we empower them to get the job done, we respect them, and we make sure customer service is never sacrificed," says Marc Cannon, executive vice president-chief marketing officer, communications and public policy.
In surveys, he says 90 percent of customers believe their experience was very good or outstanding.
The company offers benefits such as comprehensive cancer care, which is $5,000 to help with incidental expenses (think babysitters) upon a cancer diagnosis. There is also an aggressive 401(k) matching program to hep employees save for retirement.
"That's why our employees feel so good about the company," Cannon says.
BEST PRIVATE TRANSPORTATION
These days, it's easy to tap a button and get just about anything, including a ride. The Uber Technologies app lets customers request a ride at any time of day 365 days a year. It also provides different levels of pricing so customers can select a ride that suits their budgets. UberX provides rides for up to four people; Uber BLACK and Uber SUV are a bit more luxurious; and UberPool lets riders share the cost of a ride. Uber even lets customers get a fare estimate so there are no surprises when then credit card bill comes.
Southwest Airlines began service in Denver in 2006 with 13 daily flights to three destinations. Today, the Dallas-based carrier, known fo its two-free-checked-bags policy, no change fees and fun ads, offers up to 208 departures a day to 65 cities. Southwest Airlines differentiates itself from other air carriers with exemplary customer service.
"Denver – we love you back," spokesperson Alyssa Eliasen says. "Our customers in Denver have shown us tremendous loyalty over the past 12 years, and we are proud to be the hometown carrier in Denver."
Southwest has announced its intention to sell tickets in 2018 for service to Hawaii, subject to government approvals.
BEST PRIVATE JET SERVICE
Xjet provides 24/7 flight-support concierge services from its lavish facilities and 47,000-square-foot climate-controlled hangar at Centennial Airport. Xjet offers automotive storage and spa facilities, a conference room pilot lounge and snooze room, 24-hour camera security, four pilot work stations and WiFi and wireless printing. It also has catering, rental cars onsite, preferred rates with area hotels, dry cleaning and laundry service and airport transfers to Denver International Airport.