Posted: January 30, 2013
Colorado’s Most Powerful Salespeople: Derek Youmans
Sales consultant, AT&T Mobilitythe staff of ColoradoBiz
Derek Youmans, 25
Sales consultant, AT&T Mobility, Boulder
WHAT HE DOES: Sells all products and services offered by AT&T Mobility and handles all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filling the completed orders.
SALES PRODUCTION: Has consistently ranked in the top 10 percent nationally, generating $150,000 to $200,000 of revenue per month for AT&T.
BACKGROUND: Youmans started with AT&T 5 ½ years ago in Tennessee at age 19 before relocating with the company to Colorado. He has won multiple Summit awards, the company’s national sales award given to top consultants in all regions.
SALES TIP: "Dress and groom yourself exactly as you want to be perceived," Youmans says. "As a salesperson your image creates an impression that influences all aspects of your customer interaction. If you want to sound smarter, seem more trustworthy, be perceived more credibly, then let your dress and grooming represent those things."
WORDS OF WISDOM: "Talent is a myth. Effort is what makes salespeople successful," Youmans says. "In business, sports, life and the profession of selling, talent matters much less than effort applied to the mastery of the skills that lead to success. Because effort is a choice, we all can be successful in sales."
SALES PHILOSOPHY: "I treat people how I would want to be treated. I use my client’s or customer’s name throughout the interaction to create a very personal experience with the client. Eye contact and being well-spoken helps. Always asking for the sale is a meaningful tool also. It doesn’t have to be rude or pushy but done in the right context can change everything. You always have the right to ask for the sale."