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Posted: December 07, 2011

Does your elevator speech pass the test?

Make the most of holiday networking with these four tips

By Julie Hansen

Tis the season to network like crazy! Opportunities to make new business connections abound in December, yet most people fail to make a lasting first impression simply because they are not prepared to answer that common question, "What do you do?" in a memorable and succinct way.

Much of the advice on how to introduce one's self, commonly referred to as the elevator speech, is seriously outdated. Why? Because both elevators and people are a lot faster now! Experts used to think you had the length of an elevator ride, say 30-60 seconds to make an impression, now they think its closer to 7-10. And though its name would suggest otherwise, don't be deceived: an elevator speech is not a speech! It is a conversation starter. It should pique interest and inspire questions and dialogue -- not make the other person wish they had never asked.

Test your elevator speech against the following four points to make sure you don't get stuck between floors:

1) Is it interesting?

Think about when you ask that question: "What do you do?" Nine times out of 10, aren't you just being polite? And yet, isn't there a small part of you secretly hoping the other person will say something really interesting, like I'm an astronaut or I'm on the Canadian Luge team? On a more realistic level, wouldn't you be happy if they could offer help or be a professional or personal resource? I'm not suggesting you lie or grossly exaggerate, but there is something unique and special about what you do or how you do it. Use it to differentiate yourself in the first few seconds and you will dramatically increase your chances of being remembered.

2) Is it specific?
Are you focusing on one or two specific things or pou

ing out a stream of information? The latter will have your listener tune out before you can say "second floor, please." Think of this as a teaser for future conversations. If you get their attention initially you will be invited to continue or given permission to elaborate at a later date.

3) Is it conversational?

Have you ever listened to yourself give your introduction? Often what we write does not easily translate into the spoken word. You can test it out by trying it on a friend or coworker, or by leaving it on your voicemail. When you listen to it, ask yourself honestly: Would you have a conversation with that person? Whenever it gets boring or self-serving, hit the delete button. That's exactly what prospects will do on the phone and mentally what they'll do in person.

4) Is it buzzy?

Industry jargon or popular buzz words send listeners' eyes glazing over. Try eliminating any trendy business words, like "I...facillitate, strategize, empower, impact, integrate...etc." Even if that is, in fact, the best way to describe what you do. Yes, you have to take into account your listeners, but in general, it's a good rule of thumb to always use the simplest words possible to express yourself. Think more Hemmingway and less William Faulkner.

Thanks to your support, ACT Like a Sales Pro is a finalist for "Sales and Marketing Book of 2011!" Please cast your vote here by Dec. 12!
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Julie Hansen has over 25 years experience on both the business stage and the theatrical stage. She is the author of ACT Like a Sales Pro, a finalist for “Top Sales and Marketing Book of 2011.” As a consultant and speaker, Julie offers fresh, effective strategies for engaging and persuading busy decision-makers, overcoming objections and dramatically increasing sales. Learn more about Julie and how to ACT Like a Sales Pro here. Connect with Julie on Facebook and LinkedIn.

 

 

 

 

 

 

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Readers Respond

Julie, great article. The sentence "Because both elevators and people are a lot faster now!" made me laugh out loud! It's simple and profoundly true. Your articles are always engaging and enlightening. By TC North on 2011 12 09
Great advice, Julie. I try to keep my clients (who are mostly job searching) from ever having to give an elevator speech, but, if they have to, they should certainly follow your advice. I hate to admit it, but my eyes just glaze over when I hear an elevator speech....they are so "canned" and often not terribly accurate. Most people, too, give WAY too much information about themselves....vainly believing that people want to hear every detail of their work experience. Again, great article! By John Heckers, MA, CPC, BCPC on 2011 12 08
Thanks for the insightful comments. Adriane and Liz, you hit it on the head: people are more distracted than ever and used to getting their information in quick, interesting sound bites and we need to make it easier for them to differentiate us from others. Richard, thank you for illustrating the point that sometimes the written word translates differently than the spoken. I can see how you might think from that statement that I really believe that faster elevators have led to faster introductions (which I don't) - but then again, who really knows which came first?! By Julie Hansen on 2011 12 07
Great article Julie and very informative. The business world is moving faster and is constantly changing, likewise so is our ability to make a lasting impression and differentiate oneself in 7- 10 seconds. I like the concept that an elevator speech should not be a speech but a conversation starter, a teaser for future conversations with the potential of being invited to continue or given permission to elaborate at a later date. All your points are excellent. I will be putting them in practice. By Adriane Sanford on 2011 12 07
Elevators are faster now? The reason old-timey elevator speeches are outdated is because the elevators are faster? I - did - not - know - that. By Richard Burbon on 2011 12 07
Good article. You are very accurate on the time frame of 7 seconds. 7 seconds is the new 30 second commercial. There was a time that people actually listened for a full 30 seconds. These days people want their information much faster. Making a great first impression is so critical to business owners and without a great or interesting commercial, they are leaving money on the table. Thanks for sharing. Liz By liz wendling on 2011 12 07

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