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Posted: April 04, 2013

Help employees care about health care—or pay the price

Benefits communication is a year-round job

Dennis Triplett

When open enrollment ends and every employee has checked a box for a health plan, some may believe the employer’s job is finished. It’s actually just begun.

The true challenge of health care runs the rest of the year. An employee could get a diagnosis of diabetes or heart disease or be dealing with improper diet or stress-driven behaviors that could degrade individual health and overall employee well-being. And lost productivity due to illness could cause bottom-line damage to the employer’s financial performance.

To truly get a grip on health care, employers need to engage employees all year long on practical issues of personal and financial health.

Employers must get and keep employees – and their families – engaged because it is the choices employees and their families make that have the biggest impact on their health and health care costs.  Benefits communication aimed at educating employees and their families about using plans effectively, and how daily choices and actions can impact health must be consistent throughout the entire year.

Employers need to focus on benefits communication because a lack of engagement has clear costs, direct and indirect, including:

  • Annual premiums for employer-sponsored family health coverage are up 4 percent from 2011 reaching $15,745, according to the Kaiser Family Foundation/Health Research & Educational Trust 2012 Employer Health Benefits Survey.
  • Lost productivity. For every $1 of medical and pharmacy expenses to treat employees, employers lose $2.30 in productivity (sick days and reduced on-the-job productivity), according to a 2009 study published in the Journal of Occupational and Environmental Medicine.
  • Chronic diseases like diabetes, obesity and arthritis, account for $3 of every $4 in health care costs, according to the U.S. Centers for Disease Control (CDC). Yet chronic conditions are among the most preventable problems, CDC says.

Developing a plan for engagement

Start with a strategy to communicate – before, during and after enrollment – how employees can adopt better health habits and most advantageously use health benefits throughout the year, which will ultimately improve both their personal and financial health.

A few broad strategy principles for engaging employees:

  • Make it clear that the employee and his or her family are the key decision-makers for their own health.
  • Define healthy behaviors, including examples, and offer incentives. Highlight the benefits available to employees such as preventive health screenings, physical exams and immunizations.
  • Communicate year-round. Develop and follow a schedule, including seasonal health issues like ways to stay in shape in the winter, safety for outdoor summer activities and protecting oneself during flu season.
  • Use a variety of channels. Each employee has personal preferences about how to receive information – print materials, intranet feature stories, emails, etc. – so reach out to employees in the ways they find most accessible. And don’t forget the spouse.
  • Integrate communication efforts. Human resource activities and training, internal communication, mailings from insurance providers and contacts with brokers or agents should all offer consistent messages and reinforcement for employees.
  • Measure results. Survey employees’ health and satisfaction with their health care benefits, as well as tracking the costs to the employers and employees.

In working with hundreds of employers, one fact has become clear: To put the brakes on spiraling health care costs, employers and their health care partners must work together to change employees’ behavior – not just provide benefits that cover costs of getting sick and expect health to improve.

Dennis Triplett is CEO of UMB Healthcare Services, one of the country’s top providers of HSAs, FSAs and HRAs. He is also chairman of the board of the Employers Council on Flexible Compensation (ECFC) and Chairman of the HSA Leadership Council of America’s Health Insurance Plan (AHIP). Dennis may be contacted via email at or by phone at (816) 860-8230.

Enjoy this article? Sign up to get ColoradoBiz Exclusives. The opinions expressed in this article are solely that of the author and do not represent ColoradoBiz magazine. Comments on articles will be removed if they include personal attacks.

Readers Respond

The onus of changing behavior also needs to be on the inusrance companies, some of the wealthiest companies in our country. Worked for an insurance claims dept in my youth. The claims mgr., held weekly meetings where the 'hew and cry' was, DENY, DENY, DENY!" Glad I had an opportunity to see how insurance really works. By Barbara Hoehn on 2013 04 04
So true. I would add that it's important for employers to walk the talk. If you want to encourage healthy behaviors, it's more than just communication. Your workplace needs to make healthy choices easier - even the default. Encourage activity breaks during the work day. Make sure the vending machines containing at least half healthy choices. Serve healthy foods and beverages at meetings instead of (or at least in addition to) soda & cookies. Make sure the cafeteria is full of healthy options. By Monica Hahn on 2013 04 04
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