Posted: November 01, 2011
On Management: How your team measures youPat Wiesner
After 50 years of being managed and managing, this is what I learned you must do as a manager to earn loyalty and get a person's best work:
ρ Understand the difference between management and leadership. You manage things, you lead people.
ρ Be a leader who creates an atmosphere of approval and acceptance and high expectations for all.
ρ Share your vision of success with all your team.
ρ Attract, motivate and keep top people for the team to work with.
ρ Pay fairly.
ρ Motivate, appreciate, approve and reward individual success.
ρ Be a boss who enjoys the success of others and helps them achieve it.
ρ Realize that managing is more than scorekeeping. A Frankenscorekeeper is a lousy manager. A Frankenscorekeeper is someone who goes nuts with numbers and counts nothing else.
ρ Believe in your people.
ρ Be tough and insist on top performance.
ρ Prefer to promote from within.
ρ Zone. Get out of your office. Go talk to the people.
You must not
ρ Have all the ideas.
ρ Take all the credit.
ρ Make me do all the work.
ρ Treat me like a mushroom. That is, "in the dark, covered with BS."
ρ Criticize me in public.
ρ Surprise members of the team. Keep them well informed. Respect their ability to think and help.
ρ Block me from your boss.
ρ Block me from my future.
ρ Use your desk, your office and the amount of time you spend with various team members as a psychological weapon.
You should know
ρ A loner is not a good personality for a team leader.
ρ A screamer or someone who deals with people in a loud or intimidating manner also makes a poor manager. And will eventually fail and should be fired now.
ρ That job one is to develop your employees. That a leader's most powerful words are "What do you think?" Followed by careful listening. And then get everyone involved.
ρ Get out of the power seat. Let someone else run the meeting.
ρ Listen. Learn your team's personal goals. Help them achieve them.
You should have
ρ A sense of humor.
ρ A sense of what really is important in life.
ρ An understanding of the business and be able to communicate it.
ρ An understanding that to get to the top must you take someone else with you.
ρ Have a continuity plan for replacing team members who may leave.
If you are not getting high grades for more that half of these things, you are also probably having a hard time keeping top people.
Check yourself and your boss against this list.
Pat Wiesner is the retired CEO of WiesnerMedia, publisher of ColoradoBiz. He still leads sales training for the company. E-mail him at firstname.lastname@example.org.