Recent Articles from David Houghton
Get organized about giving back
Spending a few years working at a nonprofit research institute gave me perspective on this sector of the economy. Although it might seem like these groups do a lot of asking for support, they really give much more to the community than they take. Nonprofits fill the interstitial gaps that support...
Communication 101: Answer the phone, already!
Our 10-person engineering firm, like most of our competitors, also possesses a “voice jail” system. However, we use it as a backstop, rather than a concertina-topped fence between our clients and us. We’ve developed a method that usually allows a live person to answer the phone after no more than...