Recent Articles from Jon Robinson
News
August 1, 2011
Satisfied customers: a growth strategy for today
Even in economic times that seem to be flashing a “Caution!” light for business owners, one opportunity all companies can pursue is a commitment to satisfying customers. Customer satisfaction goes beyond warm-and-fuzzy feelings. Abundant evidence shows that building strong relationships through well-managed customer interactions creates real economic value. Investing in customer satisf[...]