Rob Duncan is Chief Operating Officer for Alpine Access, Inc., the leading provider of employee-based virtual contact center solutions and services. Recently named the best contact center and CRM outsourcer for client satisfaction by Datamonitor's Black Book of Outsourcing, Alpine Access' clients include 10 of the Fortune 100 companies in the financial services, communications, technology, healthcare, retail, travel and hospitality sectors.
Preparing for Mother Nature’s worst
Doing business during disasters
The secret to cheaper - and better - customer service
Retailers, here's a way to make your holiday merrier
The secret to cheaper - and better - customer service
Retailers, here's a way to make your holiday merrier
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