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Front Desk Associate

Company Overview

Featured in the L.A. and New York Times....The Curtis - a Doubletree by Hilton Hotel is the hippest hotel in Denver to work and stay. The buzz is out about our fun focused property. Ready to experience our pop culture property? Is the creative genius inside you ready to be unleashed?

We are currently looking for a fun professional to be our next Front Desk Associate. The right person for this exceptional opportunity will be able to exhibit passion for our company, and constantly demonstrate our core values both inside and outside our organization.

Website: http://www.sagehospitality.com/

Company The Curtis Hotel- Sage Hospitality	Job Type Fulltime	Career Level
Years of Experience 2 Years	Salary TBD	Location
Education Level	Contact Information 303-595-7200

Qualifications

Job Description

GENERAL PURPOSE

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

ESSENTIAL DUTIES/RESPONSIBILITIES

Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.

Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.

Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.

Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.

Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.

Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.

Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Maintains a friendly, cheerful and courteous demeanor at all times.

Performs other duties as assigned, requested or deemed necessary by management.