Welcome to ColoradoBiz Exclusives and CoBizmag.com, your go-to source for great insights, tips, how-tos and advice from more than 600 top Colorado business professionals.
   Today in ColoradoBiz Exclusives
The value of silence
Now this seems simple and hardly worth mentioning – at first. But it’s really the bacon double genius-burger of customer-handling advice. Let them vent. Listen – but don’t try to fix anything. Maybe they just had a fight with their dry cleaner or got a traffic ticket on the way over to meet with you. Or maybe this is just their style.  Let them talk first, and see where it goes. By David Sneed

Job flexibility: Not just a mom thing
The data shows that flexibility shouldn’t be as simply a women’s issue, but as a workforce issue.  Employers may lose talented professionals if they fail to offer flexible work options – a problem that can be pricey to address. The cost of turnover varies by profession and industry but is generally 1.5 times the salary for a manager or professional, according to research. By Lauren Sveen
GenXYZ Top Five: Mitch Gonzales
Mitchell Gonzales thought he wanted to get into the hotel and restaurant management business. He majored in hospitality management his first three years at the Daniels College of Business at the University of Denver, but then he had a realization. He wanted to stay in hotels -- not work in them. By Lynn Bronikowski
   ColoradoBiz EXTRA
Rundles wrap up: Freedom?
I am currently engaged, for the sixth time in my life, in that wonderful rite of passage known as the learner’s permit. I haven’t been this attentive as a passenger in a car since that night about five years ago when, just beginning the return trip after a dinner outing, I suggested to my late-80’s father that it would be a good time to let me have his car keys. Permanently. By Jeff Rundles

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Liesl Leary of SDL talks about why her company is a 2013 Top Company finalist. Read more about SDL.
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A chat with the Business Unconventional hosts about ColoradoBiz Magazine's 40th anniversary.

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