Here's the secret to great service
By Laura Cook NewmanFeatured Articles & Columns
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Chef Laura: Treat ‘em right
My food service peers and I all abide by a certain code of conduct. It’s our unspoken version of the Hippocratic Oath. We ...
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Executive wheels: Jag’s still got it
You can push it to the max or sit back, enjoy the excellent sound system and just cruise. Either way, the XF handles beautifully: taking ...
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Create demand with your brand
Consider whether your brand offer has become diluted as you’ve tried to market to broader audiences during a sluggish economy. Perhaps you&rsquo ...
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Executive edge: John Ikard
Thirty-two years ago – fresh out of Colorado State University with a degree in psychology – John Ikard answered a newspaper ad for a job ...
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Buckle up for a rough ride, Superman!
How would you like to be in the publishing business right now? If you read the headlines and have a pulse anywhere north of two ...
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Seven tips to move beyond burnout
Yep, I've been burned out before, and I'm burned out now. I have survived and eventually thrived. So will you. Recognize, respond and ...
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Top five ways to give great presentations
A recent survey of potential clients for advertising agencies revealed one of the top reasons they selected one agency over another was the quality of ...
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The Nordstrom secret revealed
How can a retail store have a culture in which employees and management are so good at making customers happy? Do they have marathon ...
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Lessons from my father
Of all the lessons my father taught me, the most important one is that you can be the master of your own destiny. Thanks to ...
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Chef Laura: It’s hip to be Square
Selling gift wrap for a school fundraiser, and Grandma wants to write you a check? Let her save her checks for the express lane ...
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By Thomas FreyReaders Respond
Executive Edge: Maureen McDonald
Nice post!!! Thanks for sharing. The Times Post By The Times Post on 2013 06 19
David, I couldn't agree more. It was a wonderful place to work. Their policies were pro-employee which allowed us to take ownership of our own "business within a business." Your extraordinary friend, Chef Laura
By Chef Laura on 2013 06 19
I think average people become extraordinary when they are put into a culture that rewards quality and allows freedom to excel. And once you become part of a culture like that, you don't want to leave, right? So you step up your game.
By David Sneed on 2013 06 19
Do you think Nords has tougher hiring process because they expect the best employees or does it have the best employees because Nords allows their employees to make good judgments? I guess this could be similar to the parenting techniques: strict vs. lax rules create more obedient children.
By Tom Jones on 2013 06 19
Good article, Shawn. I like the points you made. It's so important to learn how to create memorable presentations...and it usually begins with remembering "less is more."
By Gale Dunlap on 2013 06 17
Mr. Froman, like you, I also prefer cash - so I hear your longing for the paper transactions of yesteryear. My hopes is that as a society we can do away with checks. And pennies. Vicki, I didn't know about the bank fees. I haven;t seen any on my statement...yet. Nordstrom has be doing the "email your receipt?" option for years now. Looks like other retailers are catching on. And I'm happy to hear that HL&TN; is still relevant - the heart of rock n roll IS still beating!
By Chef Laura on 2013 06 17
State of the state: eSports arena goes big
I recall in Vancouver seeing similar style gaming centres. One called Playdium. It went belly up big time. I see the difference though. These new concepts involve team gaming. Big difference. Most of the hard core gamers realize online isn't quite the same when you take lag into consideration. If you see the new Xbox One and PS4 Controller consoles it makes you wonder if the online play is going to threaten these gaming outlets. Technology always improves and changes. Less laggy online multiplayer for example. That said, the facts are Clutch Gaming Arena is making it work. Make money playing game? Who wudda thunk it! -Sid By Sid Drysdale on 2013 06 15
Inspiring. I'm only hoping of achieving some local success and these guys are full steam ahead. Congratulations on that. It does make me wonder about hiring more staff. I can't do it all.
By Sid Drysdale on 2013 06 15
Helen:
What a great story. I love reading and hearing these kinds of stories of optimism and how the quest for growth leads to success. This one shows that the entrepreneurial spirit and the drive for self development is alive in other cultures. It also demonstrates how the difference in economic and political climates can either hinder or encourage it to grow. I just wonder what your dad would have achieved had he had the opportunities here.
Steve
By Steve B. on 2013 06 14
Thank you for a nice summary, Taylor. One thing I might add is that moving to a larger part-time staff will not help a company avoid the number of employee thresholds of the ACA. The Act counts FTE's - Full Time Equivalents - using a formula which takes into consideration total numbers of hours worked, not full time employees.
By Cindy Wolf on 2013 06 14
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