Edit ModuleShow Tags

CEOs: It’s time to talk turkey

Don’t be a chicken — talk turkey


Published:

Last week, my kitchen counter was full of ingredients for Thanksgiving dinner. I like to cook, so it was a pleasure to pull it all together. (If only potatoes and dressing were good for you.) My mind — perhaps from too much anticipated tryptophan — went from trussing turkey to talking turkey.

The Cambridge dictionary says “talking turkey” means having a direct, honest conversation. Although it seems implausible that many people would prefer indirect, dishonest conversation, the truth of the matter (perhaps the turkey of the matter?) is that much of the dysfunction in organizations is due to a tendency toward the latter.

I primarily coach CEOs, which often involves helping the entire senior management team hit on all six cylinders (or electric current, for you Tesla owners). Everyone, including the CEO, gives each member of the team direct, honest feedback — both positive and negative. Approximately 63.7% of them have difficulty maintaining eye contact and using direct language. They stall and soften messages to the point of being mushed peas (these weren’t on my Thanksgiving menu). Seriously, the majority of these senior leaders are not, without practice, good at delivering direct, honest messages. Does that strike you as sad and fixable?

Likewise, many folks aren’t good at receiving direct messages. In my sessions with senior leaders, I insist that the only response they have to feedback is “thank you.” Defensive responses — even those cloaked as clarifying questions — pretty much guarantee that the person offering direct feedback won’t do it again. That’s also sad and fixable.

Delivering and receiving direct, honest communication doesn’t require a lot of study and theorizing — it just requires considerable practice. And it must start with the CEO.

I am 99.2% convinced that this “indirect and dishonest” issue is a top challenge in most organizations. And it can be fixed.

How about an early New Year’s resolution that you’ll only talk turkey next year? You can still be kind (if your motives are pure), but you cannot avoid the tough issues, and you must be willing to take and consider critical feedback. Next week, ask yourself if the conversations you had were direct and honest and if they were received openly.

Don’t be a chicken — talk turkey!

Edit Module
Todd Ordal

Todd Ordal is president of Applied Strategy®. Todd helps CEOs achieve better financial results, become more effective leaders and sleep easier at night. He is a former CEO and has led teams as large as 7,000. Todd is the author of Never Kick a Cow Chip On A Hot Day: Real Lessons for Real CEOs and Those Who Want To Be (Morgan James Publishing, 2016). Connect with Todd on LinkedIn, Twitter, call 303-527-0417 or email todd@toddordal.com.

Get more content like this: Subscribe to the magazine | Sign up for our Free e-newsletter

Edit ModuleShow Tags

Archive »Related Articles

Delta Dental of Colorado Hires Adeeb Khan as Vice President, Executive Director

This dual role, serving both organizations, will help further the mission of the company through a targeted corporate social responsibility strategy and continue to drive the foundation’s focus on advancing oral health equity.

Project Management Wins: The Good, The Bad and Preventing the Ugly

There are a few ways that project managers can prepare ahead of time to avoid conflict and manage stressors between all members of the team.

Two Colorado Cities Rank Among the Best in US for Starting a Company

Both cities also ranked as the best cities for IT and tech professionals in a separate ranking conducted by technology association CompTIA.
Edit ModuleShow Tags
Edit Module


 

Edit ModuleShow Tags
Edit ModuleShow Tags Edit ModuleShow Tags
Edit ModuleShow Tags Edit ModuleShow Tags
Edit ModuleShow Tags Edit ModuleShow Tags