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Michael Walters: A change-agent for retail banking

Michael Walters is one of the Top 25 Young Professionals of 2020


Photo by Jeff Nelson. 

Michael Walters, 38

Senior Vice President | KeyBank


Michael Walters’ branch bank looks nothing like the one grandma used to visit. His financial wellness center model includes no bank tellers. Instead, employees act as trusted advisers who focus on the financial strategies of their clients rather than basic transactions. 

“It’s not a stretch to say that Mike Walters is a change-agent for retail banking,” KeyBank Colorado Market President Michael Katz says.  

Under his leadership, Colorado was one of just two KeyBank states to try the new model, and its success has led to a nationwide rollout. In addition, Walters leads 23 loan officers and two managers in mortgage banking across three states and oversees a retail banking team of 350 people and a $1.7 billion balance sheet.

In his spare time, Walters serves on the boards of the Colorado Hispanic Chamber of Commerce and Warren Village. He is also an active supporter of the Mi Casa Resource Center.

Hear from Walters himself about his path to success:

This article is part of the ColoradoBiz Magazine's 2020 Top 25 Young Professionals. 
Click here to read more about the latest class of up-and-coming movers and shakers

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Lisa Ryckman

Lisa Ryckman is ColoradoBiz's managing editor. Contact her at lryckman@cobizmag.com.

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