Four steps to help businesses get started with cognitive automation
Lou Trebino //April 28, 2016//
Four steps to help businesses get started with cognitive automation
Lou Trebino //April 28, 2016//
The “Cognitive Era” has arrived, and with it, the looming fear that jobs in knowledge-based professions, such as accounting, will be replaced by robots. Today's world of work is changing at warp speed.
Almost two-thirds of Americans think that in 50 years, robots and computers will have taken over most work, yet few believe their own jobs are at risk, according to a 2015 survey the Future of Workforce Automation by the Pew Research Center. This was also the conclusion drawn by the World Economic Forum’s 2016 report, The Future of Jobs, which estimates that five million jobs will be lost to automation by 2020 and this number will keep growing.
While there is some cause for concern, there are also opportunities to integrate cognitive automation with human capital, which KPMG has outlined in a new white paper Embracing the Cognitive Era.
Workplace revolution
Today we are clearly in the midst of a workplace revolution – described by some as the “Fourth Industrial Revolution” and others as the “Cognitive Era”.
Whatever you call it, it represents the combination of cyber-physical systems, the Internet of Things, and the Internet of Systems, according to a April 5, 2016 Forbes article titled Why Everyone Must Get Ready for the Fourth Industrial Revolution. While there will be risks, there will also be opportunities.
Certainly, some aspects of the future workplace are already present and new technology will continue to evolve rapidly, but humans will still be needed as workers. In fact some experts predict that the automation of certain tasks may give human workers increased opportunities to be more innovative.
While the changes will be profound, businesses need to embrace change and think strategically about the forces of disruption to enhance innovation for their organization and the workers they employ.
A new class of digital labor
Many repetitive and manual jobs have already been replaced by automation and artificial intelligence. And, while this steady and inevitable decline of jobs may continue, certain jobs will evolve and new jobs will emerge, requiring workers to learn new skills and be more innovative. Plus, taking manual tasks away from error-prone humans could help bring jobs back onshore to the U.S.; likely a win-win for all.
These changes are also ushering in a new class of digital labor that leverages cognitive automation, which is the convergence of robotic process automation (RPA) and cognitive technologies.
Benefits of cognitive automation
Cognitive automation can:
“In order to thrive, business leaders will have to actively work to expand their thinking away from what has been traditionally done, and include ideas and systems that may never have been considered,” according to the Forbes article. In KPMG’s view, this includes getting started with cognitive automation.
Cognitive automation is not just technology implementation — it needs to be part of a holistic strategy that reaches across the enterprise to improve the performance of the company and the employees.
Getting started with cognitive automation
KPMG recommends these four steps to help business leaders get started with cognitive automation:
Determine what these changes will mean for your business processes, people, and culture by asking:
As the world of work continues to transform, business leaders need to rethink their strategy and embrace cognitive automation to help their companies thrive and make every employee an innovator.