How to break the cycle of luddites in management
If you put someone in a leadership role who doesn’t have management experience, it's your responsibility to help them! People who want to improve and ask for help are usually the stars of tomorrow.
leadership
Balanced Mastery: setting yourself up for mastery in the new world
A balanced life opens the curtain to high achievement. Well-rounded people perform better and longer. Ancient, recent and pandemic history show the resilience and grit of being a person with equilibrium in life. Single focused people burn out, flame out or just check out.
The middle road between business and burnout
By rethinking people strategies, your company gains flexibility and freedom in recruiting, and at the same time provides more of the work-life balance and independence today’s employees want and need, increasing retention. Employees will remember not just what you did for them during the pandemic; they’ll remember how you made them feel.
Growing and developing mature leaders in today’s workplace
The goal of this work is to help build and hone leadership skills to help individuals grow and organizations to thrive. It helps foster increased peer relationships and engagement, improves culture and helps build confident leaders who can navigate the increasing complexity of leading, especially in today’s environment.
How leaders can better support black employees
If there is one place where rapid change can happen, where diversity, equity, and inclusion can be real more quickly, it's in the American workplace. We know that most companies are quite agile when they need to be, and business leaders are at the helm. Here are five ways to start supporting black employees.
Taking a customer-first service approach during unprecedented times
The 2020 KPMG U.S. Customer Experience Excellence (CEE) report, which identifies the top performing brands and industries in terms of customer experience based on a survey, utilizes Six Pillars of experience that explain how companies navigated the new environment and how they performed in terms of customer experience. Organizations that master the Six Pillars grow more quickly, manage costs better, and make people happier.
