Tag: virtual technology

 

In 2018, High 5 Plumbing recognized a need in the plumbing industry in providing “accurate” quotes without an on-site visit. We would receive multiple calls from new clients daily “calling around” to receive quotes for plumbing work. Due to plumbing systems in the Denver Metro Area varying based on location, age, and materials used, it can be difficult to get an accurate quote over the phone without having eyes on the plumbing system.

Recognizing the increase in demand, our team quickly started brainstorming ways to provide clients accurate quotes to ensure we were able to serve every customer calling into High 5 Plumbing. With widespread innovations in technology, it didn’t take long for us to realize mobile applications such as Zoom, Facetime, and Google Duo were the best tools to address the problem. These apps gave us an avenue to connect with every client virtually anywhere.

That’s how High 5 Live was born. As soon as we launched, we immediately began seeing an increase in serving clients on a broader scale. Utilizing the visual aspects of these apps, we are able to provide estimates for both small and large repairs through High 5 Live.

The need for High 5 Live became even more vital during the COVID-19 outbreak in 2020. Because of the challenge for face-to-face interaction, High 5 Live provided a safe, easy way to provide quotes on repairs during the height of the pandemic.

We knew right from the start of the pandemic that our High 5 Live booking option would become more popular with everything going virtual during the “Zoom Boom.” Since High 5 Plumbing technicians were able to use their iPhone for a video quote to connect directly with clients, many clients chose that option since it wasn’t a face-to face interaction.

Clients were very receptive of the online option and provided great feedback on the service. In addition, if the plumber needed to investigate more through an in-person inspection, the client could book that appointment same day while sticking to COVID protocols.

Toward the future, we believe that High 5 Live will continue to grow as a convenient strategy to assess problems and increase leads. Every call that comes into our call center matters. With this appointment option our booking percentage will continue to increase allowing us to serve and educate more clients throughout the Denver Metro Area.

For more information, visit High 5 Plumbing where you can schedule a video visit appointment online, or call (720) 388-8247.

 

About High 5 Plumbing
Founded in 2012, High 5 Plumbing is a local, family-owned company serving residents in the greater Denver metropolitan area. The company was recently recognized by the Denver Metro Chamber Business Awards as a 2022 finalist for Small Business of the Year.

With a professional team that has extensive experience and a commitment to service, High 5 Plumbing offers comprehensive plumbing, sewer, and drain services. The company was built on the values of solving plumbing problems and serving every customer with professionalism and respect. For more information, visit: High 5 Plumbing

We all dread the day that arrives — when suddenly our garbage disposal stops working, our water heater goes down, or pipes become clogged reaching our washing machine. We dread the day, not only because of the sudden disaster we have on hand, but also because of the new budget we need to negotiate.

It’s no secret that plumbing services can run high costs, and it’s a particular financial planning foresight for Coloradans who often also face frozen pipes and flooding issues from inclement weather. HomeAdvisor estimates that a typical plumbing project runs $45-$200 per hour, or $175-$450 per project, with a national average at $328 per job.

Whiles costs will run their course, perhaps it can be peace of mind to know that you can relieve some of startup tension by receiving a consultation — via a free, virtual video quote assessment.

High 5 Plumbing is a family-owned and operated plumbing company that serves residents through the Denver Metro area, and is offering instant quotes using video calling to help reduce the need for more time- or cost-intensive onsite assessments.

“Many times, a customer will call simply to get a price for a repair,” says Levi Torres, co-owner of High 5 Plumbing. “For many plumbing services, that will require you to set up an appointment for a technician to come to your home and assess the situation. Video quotes allow us to evaluate the problem, determine the cause and let the customer know what needs to be done. It’s a time saver for everyone.”

Torres was inspired to start High 5 Plumbing, after working with his father’s company for 16 years, to founding High 5 alongside Cassi Torres in 2012. The company has set out to provide exceptional services at reasonable prices, guided by the values to treat every customer with professionalism and respect.

High 5 provides plumbing, water, and drainage services, with dozens of detailed jobs within each — from minor repairs and fixture installations to gas lines connected to cooking devices or sewage line inspections.

The company already offers online and phone scheduling. Opting for a video quote will include a virtual assessment, especially if the customer can show the symptoms via video chat, where live estimates can be obtained within minutes.

Problems diagnosed through video calls typically include:

• Pipe leaks;
• Garbage disposal issues;
• Toilet repairs;
• Drain clogs;
• Water heater issues.

“At High 5 Plumbing, our customers always come first,” adds Torres. “We believe that everyone should be able to get the service they need quickly. If we can see what’s going on with your plumbing through video chat, we can deliver an estimate. Video quotes are a positive because it saves the customer time and money because this service is free.”

High 5 also offers financing options for a variety of customers’ needs, including specials for seniors and military members, and more, and where technicians are background-checked for services.

For more information, visit High 5 Plumbing where you can schedule a video visit appointment online, or call (720) 388-8247.

About High 5 Plumbing
Founded in 2012, High 5 Plumbing is a local, family-owned company serving residents in the greater Denver metropolitan area. With a professional team that has extensive experience and a commitment to service, High 5 Plumbing offers comprehensive plumbing, sewer and drain services. The company was built on the values of solving plumbing problems and serving every customer with professionalism and respect. For more information about High 5 Plumbing.