Merit Gest //September 21, 2012//
I remember my first day in my new job. I was excited because it had been my dream to work for a radio station in downtown Chicago. I spent hours deciding on the perfect outfit to make a good impression for my first day. I woke up extra early and got to the office about an hour ahead of schedule just to make sure I wouldn’t arrive stressed or late because of traffic. In my mind, I imagined meeting all of the DJs and bonding with new co-workers. It didn’t occur to me to bring a lunch because I just thought my boss would take me out to get to know me. I told my roommate I’d be home late because I was certain there would be drinks after work with my new work buddies.
Sadly, the only people who saw my first day outfit were the receptionist, HR manager, business manager and my boss (for about 15 minutes). Wide-eyed and smiling, I waited in the lobby, behind the locked glass doors, for someone to arrive. The receptionist was first on the scene. She greeted me, but wasn’t really expecting me. A little later, Pat, the HR Manager arrived. She knew I was starting that day so she brought me back to her office where she spent about 40 minutes pulling papers together for me in between phone calls.
There was a mountain of paperwork and Pat insisted I read every document so I would know what I was signing.
After about 90 minutes, I was tired, bored, disappointed and hungry. She left me in her office “for just a sec” and didn’t return for another 90 minutes. I didn’t know where to go, where my desk was, or who anyone was. She popped her head in only to say she was going to lunch and that the tech guy would be in to get my computer set up “so sit tight.”
Looking back on that day, is it any wonder that I am a Professional Onboarding Specialist today? I want to do what I can to help companies create a better experience for their new recruits. Here are three things you can do to make sure your new hire’s experience doesn’t look like the one I endured.
Certainly there will be some paperwork on day one, but rather than have that be the sole focus on the first day, sprinkle a little paperwork in between people oriented activities. It makes a big difference in ramping people up fast and encouraging them to stay forever.