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Great marketing plan, lousy sales strategy


Without a marketing plan, you can’t attract and retain customers. Without good sales techniques and a solid strategy to close those customers, your efforts will be stalled. Your marketing efforts may be producing great leads, but if you don’t know how to switch gears to close the sale, you won’t produce maximum income results. Sales and marketing must work synergistically, not independently, to generate sales. 

Marketing is the process to influence and attract new customers. The sales process is everything you do to close sales and generate revenue.  All the marketing in the world will not yield results if your potential customers aren’t buying what you're selling.

Many business owners choose to spend thousands of dollars on marketing, yet nothing on the most critical element that makes all that possible. Sales training! For your marketing efforts to be successful, someone has to actually hand you money through a closed sale. And that must happen on a continuous basis.

I’m never surprised when a business owner tells me they’ve spent their budget on advertising, with no money left over for sales training. Few companies have a dedicated budget for sales training. I ask, “Do you want to continue wasting more money attracting more customers that never buy or invest the same money in sales coaching to encourage customers to say yes?”  Resolving the problem of why customers aren’t buying is a problem that is always worth solving.

I recently worked with a company on a new product launch. They sent out emails, flyers, purchased cable TV advertising and a radio spot. Many new customers took advantage of their free or low-cost ticket to entry offer but very few purchased anything else.  They had a great marketing plan, but had a lousy sales strategy.

Without looking at why their plan failed, they immediately launched into another high cost marketing campaign to reach an even bigger audience.  They were convinced that if they cast a wide enough net and spent more money on marketing that people would rush to buy what they were selling. Wrong. A second attempt and enormous amounts of money later, they realized their marketing was effective but their sales process was disaster. 

Together we created a sales process that was smart, solid and would consistently generate results. They’re now reaping the rewards of a great marketing plan combined with a fully functioning sales plan and strategy. 

If your customers aren’t handing you money consistently, that’s a clue that your sales process is inferior or non-existent.  Don’t waste another dime on marketing if you employ a lousy sales process.  It’s easy to design an ad, talk about your product on the radio, send out a coupon or offer a free consultation; the hard part is doing the work to understand the sales process and what it takes for someone to say yes and to say it often.

Understanding the difference between marketing and selling will help focus your efforts and improve your profits. A successful marketing plan working synergistically with a great sales strategy is the perfect partnership. Simply exposing your message to thousands or millions of people doesn’t guarantee success. Investing in sales coaching does that.  It’s the best money you’ll ever invest in your business and it pays for itself through new customers.

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Liz Wendling

Liz Wendling is a nationally recognized business consultant, sales strategist and emotional intelligence coach. Straightforward, practical and sassy, Liz’s innate gift is helping professionals transform their sales approach and evolve their sales strategies. Liz shows people how to discover their sales comfort zone and master the skill that pays you and your business forever.

Liz believes people need to stop following the masses and start standing out and differentiating themselves. Her super powers are designing customized solutions that deliver outstanding results. She enjoys working with professionals who are committed to kicking up the dust, rattling some chains and rocking the foundation of their business.

Go to: www.lizwendling.com or email Liz@lizwendling.com

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