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  • How to inspire loyalty and retention

    Where businesses go wrong is in assuming that if they offer a good product or service and market it effectively, that’s basically all ...

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  • Top six rules for dealing with uncertainty

    “Toddy-boy, you’re just going to have to deal with the ambiguity!” Paul Orfalea, founder of Kinko’s, said that to ...

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  • Executive edge: Diedra Garcia

    Diedra Garcia, president and CEO of the Hispanic Chamber of Commerce of Metro Denver (and a ColoradoBiz CEO of the Year finalist) was born in ...

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  • Big Data and the boardroom

    Businesses today now collect billions of additional pieces of digital information on customers, processes, products, competitors and employees. Very few of these bits and bytes ...

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  • Appealing to eco-friendly tastes

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    Not many successful CEO types would jump at the chance to lead an organization failing as badly as the University of Colorado’s athletic ...

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Leadership/Management

How to inspire loyalty and retention

Hint: Make it personal

By Kathleen Quinn Votaw

(1) Reader Responses

Stepping up your absence management

How technology can help to ensure compliance

By Jason Cole

Top six rules for dealing with uncertainty

No. 1: Don't take it lying down

By Todd Ordal

Big Data and the boardroom

How business analytics are driving corporate performance and decision-making

By Taylor Simonton

Reading for the plane

Five new leadership and management titles

By Tracy E. Houston

Band of Brothers…

...or South Park kids?

By Todd Ordal

Wanna B? This book will help you get there

It's a valuable tool

By Kerby Meyers

Managing uncertainty with confidence

A leader's greatest challenge

By Kathleen Quinn Votaw

(2) Reader Responses

Readers Respond

How to inspire loyalty and retention

Kathleen, Great column. Business is personal. We are all interconnected. Everyone needs to provide quality leadership and service from the bottom up and the top down. By Jeffrey C. Fischer on 2014 11 21

The futurist: 101 endangered jobs

Thomas Frey is the founder of DaVinci Institute a non profit education focused futurist organization. Biz West is holding a Partnerships in Philanthropy contest vote for DaVinci Institute and your other favorite non profit. $20K in advertising can make a huge difference in supporting the organization and community. Vote daily until november 30th - facebook.com/bizwestmedia?sk=app_137541772984354&app;_data Tis the season to vote and give! By Lisa Lehndorff on 2014 11 20

How tech dependency hurts sales

Liz- Another GREAT post! As a "relationship sales person" for over 30 years, I can personally attest to the vast benefits of establishing and maintaining long-term, mutually beneficial business and personal relationships. Technology is merely a tool that we should use to help us to better communicate, not as a means of replacing personal interaction. IMHO, this is going to be a difficult "life lesson" to learn for the Gen X & Gen Y crowd, who are so tech dependent that they truly don't understand or comprehend this concept. Keep up the GREAT WORK, THANK YOU! By Michael E. Schmidlen on 2014 11 19

Cold calls, warm heart

Another good one. Happy holidays to you!!! People DO remember who you make them feel, not what you say. Liz By Liz Wendling on 2014 11 18

Cold-call sales: Practice makes perfect

On a slow day i receive 10 cold calls a day. On a busy day the number approaches 30. I no longer answer my telephone unless I recognize the caller ID. Cold calling has taken a tool of my business and turned it into a dreaded interruption of what ever I am trying to accomplish. The 30 minutes of voice mail box capacity is easily filled before the day is out unless I get in and delete the messages. All those robo calls hang on the line for a minute and chew up capacity. I do make note of who is calling so that I can bad mouth them when opportunity arises and I make sure I never utilize their services. These people have absolutely no understanding of courtesy or appropriateness. At least a bill collector has a legitimate reason to call. By Tom Farney on 2014 11 17

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