covid-19

Back to school: tips for divorced parents

This year, parents are facing new challenges as a result of COVID-19, particularly parents living in separate households with shared physical custody of their children. It is important, now more than ever, for parents to remember to focus on the best interests of their children. Here, an attorney speaks to the changes struggles the new school year brings, and provides tips for returning to school right now, especially if divorced.

Many U.S. CEOs remain confident despite challenging environment

Among top executives at companies with more than $500 million in annual revenue, 60 percent were more optimistic now than the start of the year about their three-year prospects. As much as COVID-19 changed how people work and how organizations invest in technology, companies are re-assessing their values and purpose. CEOs also are placing a greater emphasis on employee engagement and corporate culture in this new working reality.

Taking a customer-first service approach during unprecedented times

The 2020 KPMG U.S. Customer Experience Excellence (CEE) report, which identifies the top performing brands and industries in terms of customer experience based on a survey, utilizes Six Pillars of experience that explain how companies navigated the new environment and how they performed in terms of customer experience. Organizations that master the Six Pillars grow more quickly, manage costs better, and make people happier.